RETURNS POLICY
You will be pleased to know that we have a no quibbles return guarantee. We know that you will be pleased with your purchases from Simplyflooring.net. However, there may be occasions when you will need to return items to us. Please ensure that for whatever reason you are returning your item, that you contact us first on sales@factoryflooringoutlet.co.uk within 5 working days of receipt of your item. It is important to do this so that we are aware of your returning item.
You can return flooring any way you choose as long as it is safe, secure, and is signed for when it arrives back at Simplyflooring
If you choose to return your items via a courier, we can strongly recommend www.wedelivertheworld.com This is a very professional service, with a step by step guide to ordering collection online. You do not need to have an account with them, and the couriers used are such as DHL. With this service it is possible to arrange collection on a date and time suitable to you.
Please ensure that the item is suitable packaged. Ideally in its original wrappings. If the item is returned dirty, used, or the packaging has been split so that the flooring becomes damaged or soiled on its return to us, then we cannot accept this item and will not sign for it, marking it as return to sender.
Items Damaged in Transit.
If any items were damaged in transit, we ask that you report it to us within 5 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival.
If your items are faulty on arrival, you have 5 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty after use.
If any of your purchases develop a fault, and it is between one to two months since your purchase, you may return the items under your own form of transport for our inspection. If it is thought that the item is genuinely faulty then we will replace the item if at all possible, and reimburse you with the delivery cost. If it is felt that the fault is due to general wear and tear, we will not reimburse you with the delivery cost. You can then choose to have the item back, or purchase an alternative.
If you simply change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at SimplyRugs.net, we'll issue a full refund for the product (not including the original delivery charge or the return charge) via your original payment method if at all possible. (This does not include credit/debit card payments - see Refunds below)
Please note this policy has some limitations and does not apply to business customers.
If you have received the wrong item.
If you feel that we have sent out the wrong item, be it size or colour, or design, please contact us in the first instance. We will require an image of the incorrect item or measurements to be sent to us, and if we feel that the item has been wrongly sent out, then we will ask you to return the item. On checking the item, and confirming the error we will refund you the delivery charge. We will then send out the correct items with a free delivery.
It is important that you retain proof of the delivery along with the charge, and supply us a copy of the receipt for later use. Please ensure that you use a reputable courier and that the delivery is a system where the item has to be signed for.
On occasion we may arrange the collection ourselves, but this is only with prior consideration.
However, if we feel that once we have received the items back, that the flooring was infact correct, then we reserve the right to charge the customer for that collection, and only refund the cost of the items less the delivery charge.
Refunds :
We can only refund to the customer using the method of original payment. We will not and can not refund to an alternative card, or by cheque/postal order or cash.
Please note : We do not accept returns or make refunds on any item purchased from our X Stock, or shop soiled clearance section. This flooring is sold at a massive reduction and as such are sold as stock as seen/read online.
